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OA / DA Coordinator

ABOUT OUR COMPANY
Graebel Van Lines is the largest independent Van Line in the US and a leader in corporate and residential moving services, warehousing and comprehensive workplace solutions. Recently receiving its Women Owned Business status (WEBNC) and headquartered in Dallas, the new re-launched company is built on the legacy of the Graebel family, which began in 1950, and continued, by its recent acquisition from successful moving industry experts Vauna and Robert Peterson. We are an energetic, fast paced company looking for someone who will operate with integrity, energy and a passion for being the best.
SUMMARY
Manages the entire move process while serving as the point of contact/liaison for the external customer, transferee and all participating agents for national & local accounts. Develops the move plan (for origin and destination services) that will exceed transferee expectations.
RESPONSIBILITIES
Coordinates all origin agent moves and works with agents, customers and Graebel personnel to effectively schedule and monitor shipments.
Provides complete and accurate information regarding service requirements, facilitating accurate estimates.
Receives all new orders and service requests from booking offices; Schedules surveys in accordance with Graebel standards.
Documenting contacts and call attempts in Rolling Remarks.
Provides service to internal and external customers, whether Customer Service Coordinators, Operations, Central Dispatch or Sales, responding quickly and accurately to requests for information.
Serves as the point of contact and resource between transferee, Customer Service and Operations department.
Performs P3 data entry for all service requests to create an effective move plan, while entering pre-registration information and notifying CSC and Dispatcher.
Assembles job paperwork for operations while providing a complete move plan with detailed descriptions of all services to be provided. Provides dispatcher with "tickler" prior to services being performed.
Performs other related essential duties as assigned or requested.
Requirements
REQUIREMENTS
High school diploma, GED or equivalent experience
Minimum of one year of customer service experience. Moving and Storage experience is preferred but not required.
OA/DA Certification
Working knowledge of Microsoft Word, Excel and Windfall
Customer service, communication, teamwork, organization, planning, time management, dependability, excellent verbal and written communication skills
Must be able to interact cooperatively and professionally with customers and co-workers
Must have empathy and understanding with customers.
Graebel Van Lines is an EEO/AA Employer: Minorities/Females/Protected Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Graebel Van Lines is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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